Refund Policy
At Gen Z Electronics, we want you to have the best shopping experience with us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 7 days from the date of delivery to request a return.
To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
Certain items such as batteries, opened electronic parts, and custom orders are non-returnable for safety and quality reasons.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed within 7–10 business days and credited back to your original method of payment.
Shipping charges are non-refundable.
Exchanges
We replace items only if they are defective or damaged upon delivery. If you need an exchange for the same product, contact us at support@genzelectronics.com.
Cancellations
Orders can be cancelled within 24 hours of purchase, provided they have not yet been shipped.
Shipping Returns
To return your product, please mail it to the return address provided by our support team after you raise a request.
Customers are responsible for paying return shipping costs unless the item is defective or damaged.
Contact Us
If you have any questions about our Refund Policy, please contact us:
📧 Email: support@genzele
ctronics.com
👤 Owners: Nikhil & Harsh